Retaining critical knowledge – how to ensure business continuity during times of layoff and churn

When highly-skilled experts, engineers, and managers leave their organisations, they take with them years of hard-earned, experience-based knowledge. Though a competitive advantage, such knowledge is often undocumented, and losing it leads to serious setbacks during layoffs, retirement, departures, M&A activity, and transfers. Frameworks, checklists, tools, and case studies of core knowledge retention are well explained […]