Jump into a time machine set to 1982, and you’ll find “personnel” departments full of forms and paper. Today, it’s “Human Resources,” and it’s less about pushing paper and more about optimizing a company’s most precious resource – its people — to affect company profits. Why the change? First, company owners and managers began to […]
Authored by Steven Guinness, Part way through delivering a press conference following the Federal Reserve’s first rate cut since December 2008, chairman Jerome Powell let it be known that the central bank was ‘looking carefully‘ at developing a new faster payments system. Unsurprisingly, his words on the subject proved the equivalent of screaming into the […]
Employee retention strategies are critical to the health of your company. This is particularly true for smaller businesses, which often don’t have the luxury of employing multiple people in the same role. Every team member is essential. Having a strong team can give you the confidence necessary to drive your business forward. When a star […]
Have you ever had such an extraordinary customer service experience that you couldn’t help but tell everyone about it? I bet you have. Because when a business gets customer service right, it’s transformative. The positive ripple effects travel far and wide. When you’re treated with care, humanity and love — you’re far more likely to […]
Before I read Never Lose a Customer Again by Joey Coleman (which debuted at #2 on Wall Street Journal’s Best Sellers’ List), when someone asked me to explain my role at IMPACT, I had a hard time articulating it. I do a little management here, a little product/service improvement there, etc. That usually makes no […]
